Client Side System Requirements

Platforms/Browsers

Windows PC
- Chrome latest
- Firefox latest
- MS Edge (latest)
Apple PC
- Mozilla Firefox latest
- Safari 5+ (latest recommended)

You can check your browser and other platform related configurations from https://jr.chemwatch.net/mybrowser/.

For Smart phone, mobile or tablet devices we have Android and Apple apps. Following is what is required for each platform as minimum requirements:

Smarter Suite (NEW)

For iOS, version 12+

For Android, version 9+.

Smart Suite 2 (OLD)

For iOS, version 10+.
For Android, version 5.0+.

Not supported

Chrome browser with Touchscreen support
MS Edge (not Chromium)
Microsoft Internet Explorer (IE). NOTE: IE 11 support will be available for a limited time only. We intend to stop supporting IE 11 by January 2022. Microsoft announces its EOL by June 15, 2022, source: https://blogs.windows.com/windowsexperience/2021/05/19/the-future-of-internet-explorer-on-windows-10-is-in-microsoft-edge/

Additional browser requirements

HTTPS support (TLS 1.2 or higher only)
PDF viewer installed (FoxIt or Nitro viewer is recommended).
Allow all inline contents including Cookies, JS (Java Scripts), CSS (Cascading Style Sheets), etc from Chemwatch web sites:
- jr.chemwatch.net
- ap.chemwatch.net
- www.chemwatch.net
- mirror.chemwatch.net
- *.chatra.io
  Note: *.chatra.io is for the integrated 3rd party tool for Live Help Chat.

Screen Resolution

1366 х 768 or higher (1920x1080 is recommended).

Important Information

Microsoft Excel or equivalent: If you wish to generate reports in .csv or .xls format using reporting functionality within the Chemwatch applications, then you will need to install Micrsoft Excel. You can also use a Microsoft Excel equivalent. Please note that different browsers have own logic on dealing with downloaded content. If you cannot download a report, make sure the download of the file of the specific type is enabled in your browser.

Extra Requirements

Following are the functions which are not usually used by the majority of the general users. These are mainly used at academic or research facilities:

If you need to use the molecule drawing functionality from the Galleria web application then you will need to have JRE installed on your computer. This can be downloaded and installed from https://www.java.com/en/download/ .
Cortona VRML Player is a third party tool that you will need to download and install if you want to display molecular structures. You will be prompted to download it from a URL if you try to view a molecular structure. You can download Cortona VRML Player from http://www.parallelgraphics.com/products/cortona . You can also use any other VRML player to serve the same purpose.